Customer Service & Quality Support Assistant

Full Time | Christchurch

We are looking for a proactive and detail-driven Customer Service & Quality Support Assistant to join our team. This role is ideal for someone with a strong customer service background combined with food science or quality assurance experience. Food science or quality assurance experience is not essential but a benefit. You will be responsible for responding to customer enquiries via email and phone promptly and professionally, provide technical support and answer product-related questions (specs, testing, regulatory info, COAs and test results, coordinate and organise customer returns, processing orders, quoting orders, managing returns. Salary: £30,0000 – £35000 depending on experience

RESPONSIBILITIES

• Respond to customer enquiries promptly and professionally.
• Provide technical support and answer product-related questions (specs, testing, regulatory info).
• Coordinate and organise customer returns.
• Process orders.
• Send Certificates of Analysis (COAs) and laboratory test analysis reports.
• Support quality investigations and customer complaint follow-ups.
• Process and print customer orders accurately.

REQUIREMENTS

• Food Science, Food Technology, Microbiology, Chemistry, or related qualification would be advantageous.
• Previous experience in customer service within a food, ingredient, or manufacturing environment.
• Excellent communication and customer relationship skills.
• High attention to detail and accuracy with documents.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong organisational skills and good computer proficiency.

WHAT WE CAN OFFER

• A dynamic and fast-paced work environment.
• Career growth and development opportunities.
• A supportive team and collaborative workplace culture.
• Competitive salary and benefits package.
• Free organic food
• Free parking

WHAT NEXT?

If this role sounds like it could suit you, we would love to hear from you. Simply complete the form below and we will get back to you as soon as possible.

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