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Quality & Technical Manager

Full Time   |   Christchurch
We are seeking an experienced and proactive Quality & Technical Manager to lead food safety, quality, and compliance across our organic whole foods business. This role will have full responsibility for maintaining and developing our Quality Management Systems and ensuring successful certification and ongoing compliance with SALSA, BRCGS, and Organic standards. The Quality Manager will be a key member of the management team, driving a strong food safety culture, supporting operations, and protecting our brand, customers, and consumers.
RESPONSIBILITIES
Quality & Food Safety Systems

Own and maintain the Quality Management System in line with SALSA, BRCGS, and Organic certification standards
Lead all external audits and inspections, including certification and customer audits
Ensure site compliance with food safety legislation, organic regulations, and customer codes of practice
Manage HACCP, TACCP, VACCP, food safety plans, specifications, and risk assessments

Audit & Compliance

Prepare the business for audits and act as the main point of contact for auditors and enforcement bodies
Manage non-conformances, root cause analysis, and corrective/preventive actions
Conduct internal audits and hygiene/quality inspections across the site
Ensure full traceability, mass balance, and recall/withdrawal systems are robust and tested

Organic Certification

Maintain organic certification and ensure segregation, traceability, supplier approval, and labelling compliance
Approve organic suppliers and raw materials
Support product development to ensure organic compliance from concept to launch

Supplier & Raw Material Approval

Approve and monitor suppliers, including risk assessments, audits, and documentation
Manage specifications, allergen controls, and vulnerability assessments
Handle supplier non-conformance and improvement plans

Customer & Business Support

Lead customer complaint investigations and continuous improvement actions
Support new product development, shelf-life work, and process improvements
Report on quality performance, risks, and improvement plans to senior management
REQUIREMENTS
Proven experience as a Quality Manager / Technical Manager within food manufacturing or whole foods production
Hands-on experience running SALSA and/or BRCGS systems
Strong working knowledge of organic certification standards
HACCP Level 3 or higher
Confident audit lead with successful certification history
Strong knowledge of UK food law, allergens, and food safety systems
Excellent organisational, communication, and influencing skills

Experience in organic, free-from, or whole foods sectors
Internal auditor qualification
Experience working in SME or growing food businesses
Experience supporting NPD and scaling production
WHAT WE CAN OFFER
• A dynamic and fast-paced work environment.
• Career growth and development opportunities.
• A supportive team and collaborative workplace culture.
• Competitive salary and benefits package.
• Free organic food
• Free parking
WHAT NEXT?
If this role sounds like it could suit you, we would love to hear from you. Simply complete the form below and we will get back to you as soon as possible.
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